Operations Executive
RemoteUnited States
United StatesRemoteFull Time
Full Time
Job Summary
Process client onboarding, account servicing, and document management while adhering to committed SLAs and regulatory guidelines. Escalate and resolve operational issues by collaborating with Front Office, Compliance, and Credit stakeholders. Answer queries on operational processes and contribute to process reviews, including mapping and system enhancements. Create and maintain operations procedures using advanced Excel skills. Ensure all processes and controls align with internal and external standards.
Required Qualifications
- Minimum Diploma holder
- 1-2 years of experience
- Remote work – Singapore time
- Back office
- Effective team player with good interpersonal and communication skills
- Able to articulate your thoughts clearly
- Results and service-oriented; able to work independently, sometimes under pressure
- Good analytical and organizational skills
- Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables)
- Proficiency in English language is a must
- Able to work independently as well as being effective as a team player
Desired Qualifications
- Experience in loan processing (including and not limited to loan application, disbursement, repayment, refund, credit admin, etc.) is an advantage
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