Operations Executive
On-siteMakati City, Metro Manila, Philippines or Makati, Cagayan Valley, Republic of the Philippines
Job Summary
Manage new group bookings, including series and ad hoc, while pushing confirmation of services for hotels and ground services. Control deadlines, revenue, and budget, ensuring regular updates of sign-up pax and timely materialization of approved groups. Handle cancellations and follow up on fees, change services with due confirmations, and finalize documents for agents. Check BIS reports, create invoices, and troubleshoot issues during trips. Communicate with agents, LPICs, and HRD personnel, and attend weekly operation team meetings for information sharing and case studies. Complete assignments and reports to the supervisor.
Required Qualifications
- Service-oriented with very positive working attitude
- Ability to prioritize work effectively, work independently with minimum supervision
- Attentive to details and sensitive to figures
- Organization skills and ability to multitask in a fast paced work environment
- Highly motivated
- Good teamwork player
- Good communication skills
- Critical thinking
- Able to work independently with minimum supervision
- Able to work in a team and a collaborative environment
Desired Qualifications
- Knowledge of European destination
- Min 1-2 working experience in the operations function
- Experience in travel industry
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