Operations Excellence Lead
On-siteSurrey, British Columbia, Canada
Job Summary
Develop standard operating procedures, templates, and checklists to support consistent project execution across Site Managers, Project Managers, and field leaders. Improve workflows for project kickoff, budget handoff, production tracking, issue tracking, and post-project reviews by identifying gaps and refining reporting quality. Train users on company processes, systems, and expectations while gathering feedback to drive practical process improvements and support technology adoption. Enhance information flow between estimating, project management, site leadership, finance, procurement, safety, and warehouse operations to increase visibility into operational performance.
Required Qualifications
- Diploma or degree in Construction Management, Business Administration, Engineering, Project Management, Operations Management, or a related field
- Experience in construction operations, project management, project coordination, field operations, business process improvement, or a related role
- Strong understanding of construction workflows, job costing, field reporting, project documentation, and operational handoffs
- Proven ability to develop and improve standard operating procedures (SOPs), workflows, templates, checklists, and training resources
- Ability to bridge construction operations and technology by implementing practical tools and improving business processes
- Strong communication, facilitation, and coaching skills, with the ability to work effectively across field and office teams
- Excellent problem-solving, root cause analysis, and continuous improvement skills
- Highly organized with strong attention to detail and a practical understanding of field operations and user experience
- Ability to build relationships across departments, align priorities, and drive adoption of new processes and systems
Desired Qualifications
- Experience with ERP, CRM, Power BI, AI applications, and other construction or business technology platforms
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