Operations Excellence and Support Senior Specialist SG
On-site · Singapore, Singapore
Job Summary
Operations Excellence and Support Senior Specialist in Singapore responsible for preparing management, regional, and regulatory reports; tracking performance metrics and conducting analysis to drive management decisions. Leads MIS reporting across daily, weekly, monthly, and quarterly cycles, identifies process improvements and automation opportunities, and drives cost savings through operational cost management and variance analysis. Supports budgeting/forecasting, cost allocation, and design thinking initiatives to transform operations into a client-focused, data-driven unit. Works with stakeholders to adopt process improvements and new/enhanced systems, leads change towards standardized metrics and customer-centricity, and ensures training and supervision for risk mitigation. Oversees end-to-end process mapping across front/middle/back office, maintains process taxonomy and standards, conducts post-implementation reviews, and uses data-driven methods for Business Process Re-engineering and automation. Collaborates with IT, business units, risk/compliance, and external partners to deliver cost savings and maintain service levels for CIMB SG, while sustaining operations excellence and resiliency.
Required Qualifications
- Min. Bachelor’s degree in Business Administration or Engineering (or Master’s), Operations Management, or any related field
- Min. 5 years & above of banking experience in operational roles at an established bank / financial institution / consultancy
- Possesses Lean, Six Sigma certification or another formal training in reengineering or process improvement
- Requires understanding of banking processes across business lines & functions and proficiency in process improvement methodologies and project management, with strong stakeholder engagement skills
- Proven track record of successfully delivering BPR programmes in the banking/financial services industry
- Experience in setting up and running Operations and/or shared services
- Good understanding of banking operations, regulations, and compliance requirements across businesses and operating geographies (e.g., Singapore and Malaysia)
- Good execution capability, ability to manage ambiguity and derive the right accountability model
- Good analytical skills
- Ability to manage relationships across different entities (e.g. divisions, departments, etc.) and geographies (e.g. Singapore and Malaysia)
- Build strong culture of operations excellence and resiliency for the organisational unit to ensure and sustain stability
- Foster an environment that values, supports and rewards collaboration and cross teams support
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