Operations Engineer
On-siteHalifax, Nova Scotia, Canada
Job Summary
Monitor and maintain the health and performance of Identity and Access Management (IAM) systems, ensuring high availability and reliability. Perform daily operational tasks including account provisioning, deprovisioning, certification campaign support, and access review tracking. Troubleshoot and resolve IAM-related issues such as access failures, sync errors, and system outages while supporting patching, upgrades, and configuration changes. Coordinate with engineering teams to implement fixes and maintain monitoring, alerting, and logging solutions using enterprise tools. Generate operational reports and metrics related to user activity and system health. Document procedures, troubleshooting guides, and runbooks. Support ITIL processes for Incident, Problem, and Change Management, collaborating with stakeholders to address issues and fulfill service requests. Participate in on-call rotations or after-hours support as needed.
Required Qualifications
- 3–5 years of experience in IAM operations, systems administration, or IT support roles
- Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks
- Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services
- Strong understanding of identity lifecycle processes and access governance principles
- Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices
- Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences
- Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution
- Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace
- Strong analytical thinking and a methodical approach to problem-solving
Desired Qualifications
- Self-motivated and dependable, with a strong sense of ownership and accountability
- Thrives in operational roles with a focus on system stability and support excellence
- Comfortable working independently and as part of a distributed team
- Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively
- Committed to continuous learning and staying current with IAM and security operations trends
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