Operations Engineer
On-siteBengaluru, Karnataka, India
Job Summary
Ensure reliability, availability, and performance of voice and contact center platforms through automation, proactive monitoring, incident management, and continuous service improvement. Develop automation to reduce manual operations, lead root cause analysis for voice-related issues, and implement auto-remediation for Oracle SBC, Genesys Cloud, SIP, VoIP, and unified communications environments. Manage SLA/SLO compliance, create operational documentation, and collaborate with Network, Cloud, Security, and Application teams to improve end-to-end service stability. This role requires minimum 7.5 years of experience in Cloud Contact Center Operations and is based at the Bengaluru office.
Required Qualifications
- Cloud Contact Center Operations
- SRE
- Genesys Cloud CX Professional (GCX-GCP)
- Oracle SBC Troubleshooting Professional
- Cisco DevNet
- PCEP
- Python / Automation
- Genesys & Oracle SBC Network Observability & Monitoring
- Routing & Switching (BGP, OSPF, MPLS)
- Incident & Problem Management
- Infrastructure as Code (IaC)
- Performance & Capacity Management
- Log Analytics and Telemetry
- DevOps / CI-CD Integration for Network Operations
- minimum 7.5 year(s) of experience
- 15 years full time education
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