Operations Duty Manager
On-site · London, England, United Kingdom
Job Summary
Weekend Operations Duty Manager role at Victoria Place Shopping Centre (London) focused on on-site operational management of shopping centre services, coordinating service partners, and maintaining H&S compliance. Responsibilities include supervising on-site operational management of service partners, producing reports and communications, updating property management systems, ensuring external/internal compliance, overseeing health and safety records, coordinating with the JLL Centre Manager and internal/external stakeholders, developing emergency preparedness and business continuity plans, and driving KPI performance. The role involves liaising with Victoria Railway Station teams and Fire & Police liaison (BTP), and may require flexible hours during the weekend period. Candidate will support Centre reporting, customer services policies, and engagement with retail partners, with a strong emphasis on governance, risk mitigation, and operational excellence.
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