Operations Director
On-siteBryanston, Ontario, Canada
Job Summary
Deliver world-class operations and unmatched operating capability across franchises while leading progress in people development, operating excellence, and sales and profit growth. Ensure all restaurants operate with brand standards and drive a 'one-system' mindset by developing relationships with key stakeholders in equity and franchise. Build a strong culture across field operations and provide operations 'know-how' across the South Africa system. Drive continuous improvement in fixed and variable restaurant costs to continuously improve the business model. Participate in RGM Annual Conference, stewardships, field visits, and business reviews as required. Bachelor's degree in Business, Commerce, or Engineering with minimum 10 years in senior operations roles; MBA preferred. Previous experience with multi-national organizations and retail or multi-outlet industries highly regarded.
Required Qualifications
- Bachelor's degree in Business, Commerce, Engineering or related field
- Minimum 10 years' experience in senior Operations/Sales Commercial position with direct accountability for sales, profit and people management
- Must be able to demonstrate people development skills in achievement of results
- Sound understanding and knowledge of service department functions and ability to maximise same for Market
Desired Qualifications
- MBA or Master's preferred
- Experience with retail, service and/or multi-outlet industry highly regarded
- Previous experience with multi-national preferred
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