Operations Director, Payments
$178,000–$245,000 year
Remote · New York City, New York, United States
Job Summary
Lead the establishment of operational infrastructure for a regulated payments business, including banking relationships, treasury operations, and financial processes. Develop and implement operational workflows, policies, and procedures that ensure regulatory compliance and operational excellence. Oversee day-to-day operations, including transaction processing, reconciliation, and reporting. Manage financial performance, including P&L responsibility and budget oversight. Work directly with state and federal regulators to ensure ongoing compliance with all applicable money transmission and financial services regulations. Collaborate with product and engineering teams to translate business requirements into technical solutions. Establish KPIs and reporting mechanisms to measure and optimize operational performance. Develop risk management frameworks and controls appropriate for a regulated financial services business.
Required Qualifications
- 5+ years of experience in financial operations, preferably in payments, money transmission, banking, or fintech
- Proven track record in building and scaling operational teams and systems in regulated financial environments
- Experience with treasury management, cash flow operations, and financial controls
- Understanding of money transmission licensing requirements and compliance frameworks
- Strong leadership skills with the ability to build and develop high-performing teams
- Excellent project management capabilities with experience launching new business lines or entities
- Strong communication skills and ability to represent the company professionally with regulators, partners, and clients
- Basic understanding of blockchain technology and digital assets (deep technical knowledge not required)
- Experience working in fast-paced, ambiguous environments where processes need to be created from the ground up
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