Operations Director
On-siteWichita, Kansas, United States
Job Summary
Lead, mentor, and motivate managers and frontline staff to consistently exceed operational targets while overseeing budgets, P&L, and resource allocation to maximize site performance. Direct all site operations at the Wichita location, ensuring efficiency, compliance, and exceptional outcomes through process improvements that boost productivity and customer experience. Manage quality assurance, productivity metrics, workforce planning, and payroll accuracy, while building strong relationships with clients, stakeholders, and community partners. Design and execute strategic sales initiatives, set forecasts, and optimize KPIs, SLAs, and operational policies to drive continuous improvement and market competitiveness. Partner with corporate leadership on strategic initiatives and conduct market research to guide operational decisions.
Required Qualifications
- Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments
- Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings
- Strong commercial and financial acumen, including P&L management
- Exceptional communication, decision-making, and problem-solving abilities
- Skilled at navigating change and adapting strategies to drive growth and performance
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to background and/or security investigation
- Must be willing to submit to drug screening
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