Operations Director

Own and lead the national operations function, setting operational strategy, priorities, standards, and performance expectations to support Dragonfly's growth and service commitments. Drive consistent site performance across the network, ensuring delivery operations are efficient, scalable, cost-effective, and aligned to key service, productivity, quality, and customer outcomes. Head quality management and improvements through the management of clear daily and weekly KPIs and standard operating procedures to keep all operational leaders accountable. Lead workforce and capacity planning across all locations, including labour forecasting, rostering, contractor capacity, and resourcing for daily operations, growth periods, peak events, and High Volume Events. Ensure operational readiness for major demand surges through effective planning, risk management, and contingency execution. Maintain strong ownership of safety, regulatory, and contractor compliance across all sites. Ensure financial performance and target gross margin achievement for each delivery station by managing productivity, staffing, and controllable spend. Build and lead a high-performing operations leadership team, creating a culture of accountability, safety, continuous improvement, and disciplined execution. Partner with senior leadership, commercial, technology, finance, HR, and external stakeholders to resolve operational issues and strengthen operational capability.