Operations Director

Operations Director responsible for leading Chick-fil-A restaurant operations with a focus on ongoing operational excellence, labor productivity, policy adherence, and delivering exceptional guest experiences. The role emphasizes coaching and evaluating team performance, maintaining professional standards (grooming and uniforms), managing financials and store metrics, communicating performance and policy violations, and upholding core company values through servant leadership and accountable culture. Must demonstrate strong leadership, ownership, urgency, and a commitment to continuous improvement and hospitality.