Operations Delivery Lead

Job Summary

Required Qualifications

• •Must hold or be eligible to obtain Developed Vetting (DV) clearance
• •10 years continuous UK residency required for DV eligibility
• •Willingness to undergo security vetting interview and provide comprehensive background information
• •Minimum 8 years' experience in service delivery, operations management or programme management
• •At least 3 years at leadership level
• •Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts
• •Strong background in SLA management, operational metrics tracking and KPI-driven delivery
• •Demonstrated experience managing significant P&L responsibility and financial performance
• •Track record of delivering operational excellence and driving continuous improvement in service environments
• •Strong understanding of MOD procurement, contracting and compliance frameworks
• •Knowledge of IT service management frameworks (ITIL, ITSM) and best practices
• •Experience with enterprise IT infrastructure, cloud services or application support environments
• •Proficiency with project and programme management tools and methodologies
• •Strong understanding of information security, data classification and personnel vetting principles
• •Excellent leadership and people management capabilities
• •Exceptional communication and stakeholder management skills
• •Strong problem-solving and analytical abilities with attention to detail
• •Ability to operate independently and lead in a matrixed environment
• •Commitment to integrity, transparency and security-conscious behaviours
• •Ability to thrive in a fast-paced, dynamic defence and aerospace environment
• •Must be able to communicate complex technical and operational issues to diverse audiences
• •Must be able to lead and mentor operational and delivery teams
• •Must support recruitment, onboarding and development of cleared personnel
• •Must drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to drive operational transformation and service maturity
• •Must be able to ensure 100% SLA adherence across availability, response times, and service quality metrics
• •Must be able to manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables
• •Must be able to oversee resource planning, allocation and demand forecasting to support successful project and programme delivery
• •Must be able to champion continuous improvement initiatives, identifying efficiency gains and implementing operational excellence standards
• •Must be able to act as primary point of accountability for customer satisfaction
• •Must be able to serve as trusted advisor to senior MOD and defence programme leadership
• •Must be able to identify upsell and cross-sell opportunities within assigned contracts
• •Must be able to maintain compliance with DXC Personnel Security policies
• •Must be able to provide accurate status reporting
• •Must be able to ensure root cause analysis is completed
• •Must be able to lead in a matrixed environment
• •Must be able to communicate complex technical and operational issues to diverse audiences
• •Must be able to operate independently
• •Must be able to thrive in a fast-paced, dynamic defence and aerospace environment
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• •Must be able to maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• •Must be able to lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• •Must be able to manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy
• •Must be able to lead and mentor operational and delivery teams
• •Must be able to foster a culture of accountability and continuous improvement
• •Must be able to support recruitment, onboarding and development of cleared personnel
• •Must be able to drive capability development and knowledge transfer across the delivery team
• •Must be able to manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• •Must be able to develop and execute account growth strategies
• •Must be able to provide strategic and tactical recommendations to support customer security maturity and compliance objectives
• •Must be able to ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations