Operations Delivery & Control Analyst Senior
$150,000–$200,000 year
On-siteWilmington, Delaware, United States
Job Summary
Analyze operational pilot performance, develop metrics and dashboards, and translate complex data into actionable insights for business leaders. Identify efficiency opportunities, support issue remediation, and perform workflow mapping, gap analysis, and requirements definition for improvement initiatives. Build and maintain performance trackers, prepare executive-ready presentations, and partner cross-functionally with business, technology, and compliance teams to drive accountability and productivity. Deliver ad hoc analysis, automate reporting, and ensure adherence to quality assurance frameworks using Power BI, SAS, and SQL.
Required Qualifications
- 3–5 years in operations strategy, business analytics, quality assurance, or transformation roles
- Bachelor's degree
- Strong analytical skills and experience using data to guide decisions
- Proficiency in Microsoft Office applications
- Experience with analytical tools including Power BI development skills
- SQL and relational database experience include writing queries, data extraction, creating views, and reporting
- Strong understanding of data validation and quality control practices (e.g., reconciliations, reasonableness checks prior to report/dashboard delivery)
- Experience supporting, building and automating operational reporting
Desired Qualifications
- Familiarity with machine learning, AI, or generative AI concepts (e.g., LLMs, prompt engineering) is a plus
- Familiarity with project management methodologies, tools, and solution delivery lifecycles
- Exceptional relationship building and stakeholder influencing skills
- Strong capability in developing executive caliber materials
- Strong analytical, critical thinking, and problem-solving skills with a structured approach
- Strong business acumen with a deep understanding of operational, production, monitoring, and efficiency metrics
- Ability to execute discipline under strict deadlines while managing multiple priorities
- Ability to analyze and interpret complex data to inform strategic decision making
- Proficiency in data analysis tools and financial modeling techniques to support data driven recommendations
- Excellent written, presentation, and verbal communication skills
- Enterprise mindset with the ability to connect work to broader organizational strategy
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