Operations & Customer Success Manager
On-site · Neutral Bay, New South Wales, Australia
Job Summary
Hands-on Operations & Customer Success Manager role that sits in the middle of the business. You’ll look after client and agent relationships, ensure jobs are completed on time, lead the support team, build and tidy up processes, handle escalations calmly, monitor key metrics, and collaborate with leadership to grow the support and operations functions. The role blends customer success, operations, and team leadership, requiring organized, problem-solving individuals who take ownership, communicate effectively with customers and partners, and drive performance across response times, job completion, and customer satisfaction.
Required Qualifications
- Solid experience in customer success, operations, or account management
- Experience leading or coaching a team
- Great written and spoken English
- Comfortable with CRMs and the usual online tools
- Based in Australia with full working rights, since this is an on-site role
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