Operations & Customer Service Representative (Belgium & Luxembourg)
On-siteLuxembourg, Luxembourg, Luxembourg
Luxembourg, Luxembourg, LuxembourgOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage client operations by handling bookings, resolving scheduling conflicts, processing feedback, and supporting payroll queries. Own the full recruitment cycle for cleaning agents, including sourcing, interviewing, onboarding, and managing employee records. Collaborate with leadership to streamline processes, refine brand strategy, and explore new growth opportunities. Maintain accurate information, handle complaints professionally, and ensure service quality standards are met. Work in a team of four to drive operational efficiency and expand market presence across Belgium and Luxembourg.
Required Qualifications
- You speak English and French to a minimum level of B2
- You ideally have one or more previous experiences in customer service and/or operations
- You are an innovative, fast learner who's up for the challenge of working in a fast-growing, agile company
- You are eager to learn new things and accomplish different tasks
- You are at ease both orally and in writing
- You are detail-oriented and solution-oriented
- You take responsibility for individual tasks and see files through to completion
- You can work independently and as part of a team
- You want to develop both professionally and personally
- You want to work in an international and multicultural environment
- Contract: CDI
- Location: Luxembourg
- Office: Located in the heart of Luxembourg, near to the central train station
- Hybrid Flexibility: Once you've mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance
Desired Qualifications
- any other language being considered an asset
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