Operations Customer Expert
$9,312–$12,660 year
On-siteLisbon, Lisbon, Portugal
Job Summary
Listen to customers' questions and concerns regarding orders, deliveries, payments, and returns, then provide clear answers and practical solutions via phone and email. Troubleshoot issues professionally, act as a point of contact for external sellers, and deliver information about digital products while escalating or redirecting complex matters to appropriate departments. Complete a six-day training programme covering integration, software, products, and customer management before starting, followed by rotational shifts from Monday to Sunday between 07:00 and 23:00. Health insurance is provided from day one, and employees receive 22 holiday days annually with compensatory time for work on public holidays.
Required Qualifications
- Must be able to communicate with customers by phone and email
- Must be able to provide clear answers and practical solutions
- Must be able to handle questions and concerns professionally
- Must be able to learn new software, products and customer service processes
- Must be able to work according to a rotational shift schedule
- Must be able to listen to customers' questions and concerns and provide appropriate answers and solutions
- Must be able to troubleshoot issues concerning orders, deliveries, payments and returns
- Must be able to act as a point of contact for external sellers
- Must be able to provide customers with information about digital products
- Must be able to escalate or redirect issues to the appropriate departments
- Must be able to deliver competent and friendly customer service through phone and email
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.