Operations.Customer Experience.Customer Experience.Agent - DoorDash - - 20FTE - 08/10/2026

Manage customer experience operations by analyzing feedback, resolving escalations, and implementing process improvements to enhance the DoorDash user journey. Execute daily diagnostic imaging coverage including monitoring platform performance and addressing technical issues that impact rider and driver experiences. Collaborate with cross-functional teams to optimize order fulfillment workflows and reduce wait times across the network. Maintain strict adherence to service level agreements while managing high-volume ticket queues during peak delivery periods.