Operations Coordinator
On-siteKista, Stockholm, Sweden
Job Summary
Coordinate and route incident tickets to technicians while managing daily operations for the property network and supporting the development of an automated dispatch function. Monitor SLAs/OLAs to ensure consistent quality, contribute to team capacity planning, and collaborate with NOC, Field Service, and Customer Service stakeholders. Develop daily working methods and routines alongside the team, and participate in process development to define support system requirements. This temporary replacement role runs until June 5, 2027. Join Tele2's Digital Capabilities & Technology team, where you help revolutionize telecommunications through automation and streamlined processes.
Required Qualifications
- Experience in supporting change and contributing to business development
- Experience in dispatch, scheduling, or similar coordination
- A strong eye for quality and attention to detail
- Excellent communication skills in both English and Swedish
- ability to build positive relationships
- Great collaboration skills
- comfort in a role that is evolving
- motivation to help implement smarter ways of working
- willingness to be an active part of a transition toward automated and streamlined processes
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