Operations Coordinator
Hybrid · Porto, Porto, Portugal
Job Summary
The Operations Coordinator provides essential support to daily Professional Services operations by ensuring processes run smoothly, information is accurate, and teams stay aligned. Responsibilities include scheduling, documenting, reporting, coordinating tasks, and communicating across departments; maintaining operational processes and SOPs; entering and managing data across systems and spreadsheets; preparing reports and status updates for leadership and teams; tracking tasks, deadlines, and follow-ups; coordinating meetings and documenting action items; supporting onboarding and training logistics for new or updated processes; tracking performance indicators and operational metrics; facilitating issue resolution by gathering information and escalating as needed; maintaining organized digital files and shared resources; ensuring confidentiality and compliance with company policies; and providing administrative and general operational support to managers and cross-functional teams.
Required Qualifications
- Minimum of an associate’s degree in business administration, Operations, Communications, or a related field (or equivalent experience)
- 1–3 years of experience in operations support, coordination, administration, or project support roles
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time-management skills
- Strong communication skills, with the ability to work effectively with cross-functional teams
- Proficiency with Microsoft Office (Excel, Word, Outlook) and basic familiarity with project or task management tools
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