Operations Coordinator - Ocean Imports/Exports
$65,000–$75,000 year
On-siteLynbrook, New York, United States
Job Summary
Coordinate and arrange end-to-end export and import services for shippers and international offices, creating files, arranging pickups, and obtaining necessary domestic or international transportation documentation. Liaise between customers, vendors, and partners to process shipments, respond to status inquiries and delivery proof requests, and resolve disputes to ensure safe, on-time deliveries. Enter shipment and booking details accurately into the system, submit required documentation such as AES and EDI, negotiate vendor rates, and execute invoicing and file closing per guidelines. Provide daily activity reports to management and handle ad-hoc projects as requested. Requires minimum three years of import/export ocean operations experience and proficiency in Cargowise.
Required Qualifications
- Integrity
- Adhere to Fracht's Core Values and Vision
- Ability to operate in an open and honest manner
- Achieve a trusting and reliable relationship with team members, customers, and vendors
- Ability to accept mistakes and learn from them without apportioning blame
- Flexibility
- Learn and keep up to date with new developments, procedures, and regulations
- Work efficiently in an environment with multiple shifting priorities
- Communication
- Effectively listen and communicate clearly with team members, customers, and vendors
- Ability to interpret and disseminate information promptly
- Problem Solving
- Measure effectiveness in understanding problems and making timely practical decisions
- Ability to work well in groups and/or individually to develop alternative solutions
- Accountability
- Justify responsible actions and decisions to management
- Be a reliable team player
- Make accurate decisions with sense of urgency
- Minimum 3 years of Import and Export Ocean Operations
- Strong communication & customer service skills
- Strong organizational skills with ability to multitask and prioritize
- Ability to negotiate rates with vendors
- Proficient in Microsoft Office (Word, Excell, Outlook)
- Cargowise experience
- Must be able to lift and carry up to 20 lbs
- Must be able to sit for prolonged period of time in office environment, desk setting
- Must be able to talk, listen and speak clearly on telephone
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