Operations Coordinator
RemoteUnited States
United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Conduct high-volume data entry with exceptional accuracy and reconcile sales expenses while maintaining records across multiple systems. Speak with insurance companies to verify claim status, create and review estimates using Xactimate, and update customer data in the Restoration Manager CRM. Organize digital files, correct errors before submission, and handle administrative tasks independently with minimal supervision. Maintain confidentiality, communicate professionally with internal teams and clients, and learn new workflows quickly to meet deadlines in a fast-paced environment.
Required Qualifications
- Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company
- Proven experience in administrative support and high-volume data entry
- Excellent written and spoken English with strong professional communication skills
- Exceptional attention to detail with a demonstrated record of accuracy
- Strong organizational and time management skills
- Excellent multitasking abilities in a fast-paced environment
- Comfortable using Microsoft Excel for tracking, reporting, and data management
- Ability to prioritize work effectively and consistently meet deadlines
- Self-motivated, resourceful, and capable of working independently
- Strong problem-solving skills and ability to learn new processes quickly
- High level of professionalism, accountability, and reliability
- 5+ years of Virtual Assistant experience
- Experience supporting a US-based company
- Excellent written and spoken English
- Exceptional attention to detail
- Strong data entry background
- Comfortable communicating with insurance companies
- Proficiency with Microsoft Excel
- Ability to multitask effectively
- Self-motivated and highly reliable
- Comfortable working independently with minimal supervision
- Proven history of accuracy, dependability, and professional communication
- Reliable high-speed internet connection with minimal downtime
- Dedicated workspace suitable for full-time remote work
- Reliable computer capable of handling multiple applications simultaneously
- Backup internet solution
- Ability to maintain consistent working hours with excellent attendance
Desired Qualifications
- Experience using Xactimate is a strong advantage
- Experience with Restoration Manager (restorationmanager.net) or similar CRM/Job Management software
- Experience supporting insurance restoration, construction, or property claims businesses
- Familiarity with CRM systems, spreadsheets, and cloud-based business applications
- Experience documenting processes and following Standard Operating Procedures (SOPs)
- Xactimate experience is a strong advantage
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