Operations Coordinator
$72,800–$83,200 year
On-sitePortsmouth, New Hampshire, United States
Job Summary
Coordinate install and service schedules, confirm client appointments, and resolve scheduling conflicts while keeping field teams informed. Support project managers with documentation, timelines, and status tracking; maintain accurate project files and follow up on open items. Manage DaisyCare program administration by processing enrollments, renewals, and cancellations, and route service requests. Receive, inspect, and log incoming equipment; prepare outgoing shipments and maintain inventory accuracy. Answer inquiries, assist with vendor coordination, and handle ad hoc projects as priorities shift. This role ensures smooth operations for Daisy's smart home and business automation systems, requiring strong organizational skills and proficiency with scheduling software.
Required Qualifications
- 3–5+ years of experience in operations, administrative coordination, or a similar role
- Strong organizational skills with the ability to manage multiple priorities at once
- Clear, professional communication skills — written and verbal
- Comfortable with basic inventory/shipping processes (or willing to learn quickly)
- Proficient with common office/scheduling software (e.g., Google Workspace, Microsoft Office)
- Detail-oriented with strong follow-through — things don't fall through the cracks on your watch
- A team player who's also comfortable working independently
- Physical ability to lift/move equipment boxes as needed for shipping and receiving tasks
Desired Qualifications
- 3-5 Experience in home automation, low-voltage, security, or a related trade/service industry
- Familiarity with membership or service-plan program administration
- Experience supporting field service or installation teams
- CRM or field service software experience
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