Operations Coordinator - Bilingual English/Spanish

Support selected clients as the primary point-of-contact from beginning to end by scheduling project crews, coordinating estimates, and creating work orders for regional spreadsheets. Resolve customer service or billing complaints through daily calls and follow-ups, while maintaining records of all interactions and referring unresolved grievances to designated departments. Manage project budgets, process supply orders, and update client systems to ensure accurate tracking and billing. Collaborate daily with Field Managers on emerging issues and provide reporting to the Account Manager and management. Identify process improvements to streamline operations and manage client change of address records or service discontinuance orders.