Operations Coordinator
On-siteCincinnati, Ohio, United States
Job Summary
Coordinate daily supervision, direction, and support for Operations personnel across Downtown Cincinnati and Over-the-Rhine districts. Conduct routine site inspections, patrol activities, and deployment meetings to monitor cleanliness, safety, and operational standards. Respond to incidents, service requests, and quality-of-life concerns while managing staff visibility and enforcing established rules. Assist with employee training, resource allocation, and equipment inventory. Maintain accurate documentation of hotline calls, incident forms, and shift reports. Work flexible evening, weekend, and holiday shifts, with approximately 90% time spent outdoors.
Required Qualifications
- Must be willing to work a flexible schedule, including evenings, weekends, holidays, and special events as needed.
- Must possess a valid state-issued driver's license with an acceptable driving record.
- Associate degree, bachelor's degree, or equivalent combination of education and relevant work experience preferred.
- One to three years of experience leading, supervising, or coordinating employees in operations, facilities, hospitality, public spaces, transportation, security, municipal services, or a related field.
- Demonstrated ability to lead by example, coach employees, hold team members accountable, and manage daily operations in a dynamic environment.
- Strong communication, customer service, and interpersonal skills with the ability to work effectively with employees, businesses, residents, visitors, vendors, and public safety partners.
- Strong problem-solving skills with the ability to assess situations, make sound decisions, and respond appropriately to operational challenges and incidents.
- Ability to manage multiple priorities, maintain accurate records, complete reports, and follow through on assignments.
- Must be dependable, adaptable, and able to work independently while exercising sound judgment.
- Ability to walk, stand, patrol, and remain active for extended periods throughout an assigned shift.
- Ability to work indoors and outdoors in varying weather conditions throughout the year.
- Ability to occasionally lift, carry, push, or pull up to 50 pounds.
- Ability to operate vehicles, radios, mobile devices, computers, and other equipment associated with daily operations.
- Ability to communicate effectively in person, by radio, and by telephone.
- Ability to observe conditions, respond to incidents, solve problems, make decisions, and remain calm in high-pressure situations.
- Ability to work independently and as part of a team in a fast-paced environment.
Desired Qualifications
- General knowledge of public space operations, facility maintenance, cleaning operations, and equipment management preferred.
- Proficient Familiarity with Microsoft Office and other technology platforms used for communication, scheduling, and reporting.
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