Operations Controller - Planner/Scheduler
$150,000–$200,000 year
On-siteAylesbury, England, United Kingdom
Job Summary
Coordinate the day-to-day operation of the business by managing systems, inducting and training staff, ensuring compliance with company policies and health & safety requirements, and supporting fleet, warehouse, and office management. Plan, schedule, and monitor engineer workloads using CRM systems, Gabriel, Excel, and customer portals to allocate jobs based on priority, skills, and location. Provide outstanding customer and engineer support by managing incoming enquiries, confirming appointments, resolving operational issues, and ensuring accurate documentation is ready for invoicing. Drive operational efficiency by checking job sheets, timesheets, and billing data, improving planning processes, and covering colleagues during absences. This 100% office-based role at our Gawcott office involves working 40 hours per week with flexibility on daily hours.
Required Qualifications
- Experience within an Operations Controller, Planner, Scheduler or Coordination role, managing engineers or field-based teams and ensuring the smooth day-to-day running of business operations
- Strong knowledge of planning, scheduling, CRM systems, customer portals and administration, with experience tracking jobs from booking through to completion and invoicing
- Good understanding of Health & Safety, including PPE, RAMS, permits, compliance documentation and supporting audits
- Excellent organisational, prioritisation and problem-solving skills
- Excellent communication skills with the ability to build strong relationships with customers, engineers and colleagues
- Adaptability
- Proactivity
- High organisation
- Commitment to delivering exceptional customer service
- 100% office-based role at our Gawcott office
- Working 40 hours per week
- Flexibility on working hours, with the choice of 8am–4pm, 8.30am–4.30pm or 9am–5pm, Monday to Friday
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