Operations & Compliance Manager (Recruitment)
RemoteUnited Kingdom or United States
Job Summary
Manage Operations and Compliance teams by allocating workload, meeting internal SLAs, and conducting weekly 1-2-1s and quarterly appraisals. Coach, support, and motivate staff to achieve high performance while acting as the escalation point for contractor, consultant, and client queries. Oversee all business operations across UK, US, and Singapore offices, ensuring efficiency and adherence to new recruitment legislation. Review client TOBs, mirror contracts, coordinate PSL and RFI proposals, and manage global insurance renewals to mitigate risk. Carry out quarterly audits on contractor populations, create monthly management reporting packs, and update screening guidelines. Provide cover for starter and leaver processes, ensuring seamless onboarding and system access management.
Required Qualifications
- IT literate with good typing skills
- Confident using Microsoft Office, including Outlook, Excel, Word, PowerPoint, and OneDrive
- Salesforce
- Excellent organisational skills
- Ability to prioritise workload effectively
- Problem-solving skills and the ability to come up with creative solutions to issues
- Previous experience working within the recruitment sector
- Compliance Experience within a recruitment business
- Ideally UK & OR US
- Excellent time management and planning skills
- Outstanding attention to detail
- Ability to remain calm under pressure
- Ability to communicate effectively both internally and externally in both written and verbal forms
- Strong relationship management skills
- The ability to work proactively, driving for results, and constantly striving to perform the highest levels of service to the business
- Team player with the ability to take direction from others and collaborate effectively
- Working with enthusiasm and dedication to the company
- Demonstrate a commitment to PERSONAL ACCOUNTABILITY
- Demonstrate a commitment to INGRAINED DRIVE
- Demonstrate a commitment to PROFESSIONAL EXPERTISE
- Demonstrate a commitment to CULTURAL CONNECTIVITY
- Demonstrate a commitment to AGILE & ADAPTIVE
Desired Qualifications
- Confident using Microsoft Office, including Outlook, Excel, Word, PowerPoint, and OneDrive, SharePoint and Salesforce would be advantageous, but not required
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