Operations Client Partner (French Language Expert)
On-site · Vadodara, Gujarat, India
Job Summary
Operations Client Partner responsible for bridging between French-speaking clients, commercial teams, and internal operations to ensure seamless delivery and data quality. Manages BAU deliverables, proactive client communications, pre/post-delivery checks, and acts as the liaison among clients, Customer Support, and Data Operations. Drives operational projects, translates business and client requirements into technical specifications, oversees end-to-end client requests including database services, product coding, and data quality issues, and ensures SLA adherence. Collaborates across regions to resolve multi-country client queries, leads continuous improvement efforts, and supports incident resolutions and escalations in a global, cross-functional environment.
Required Qualifications
- Bachelor’s degree in any discipline (mandatory)
- Advanced proficiency in French (written & spoken) – mandatory
- Strong English communication skills
- Minimum 4+ years of experience in client-facing roles
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