Operations & Billing Coordinator
On-siteRaleigh, North Carolina, United States
Job Summary
Monitor daily administrative operations to ensure office policies, procedures, and service standards are consistently followed. Provide guidance to administrative staff and volunteers, resolve workflow issues, and coordinate small operational projects while tracking progress. Assist with insurance billing activities, including claim review, follow-up, and resolution of denials, while maintaining accurate financial records and managing client balances. Maintain organized physical and electronic records, develop administrative procedures, and provide outstanding customer service to clients and partners. Ensure confidentiality of sensitive health information and maintain a welcoming environment. Monday through Friday, 8:00am – 5:00pm.
Required Qualifications
- Bachelor's degree or equivalent administrative work experience
- Comfortable using Windows-based computers and Microsoft Office applications, particularly Word and Excel
- Ability to learn and utilize electronic health record systems, billing platforms, and other office software
- Excellent organizational, prioritization, and time-management skills
- Strong analytical and problem-solving abilities
- Outstanding verbal and written communication skills with exceptional attention to detail
- Ability to manage multiple priorities while maintaining accuracy and professionalism
- A self-starter who exercises sound judgment and works independently
- Comfortable holding others accountable while maintaining positive working relationships
- Highly dependable, adaptable, and committed to continuous improvement
Desired Qualifications
- Preferred at least 2 years of experience in an administrative, operations, medical office, billing, or customer service role
- Experience with insurance billing or healthcare administration
- Experience with bookkeeping or accounting software
- Experience working in a healthcare or nonprofit environment
- Ability to speak Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.