Operations Associate
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Conduct office management support including supplies ordering, general coordination, and handling enquiries. Provide ad hoc Executive Assistant cover for scheduling, travel bookings, and administrative tasks. Manage KYC administration, issue confidential documentation via DocuSign, and generate NDAs using Wordsmith. Process invoicing and expenses in Dynamics 365 while maintaining HubSpot hygiene. Coordinate partner recruitment activities, maintain candidate pipelines in Ashby, and prepare interview packs. Support onboarding logistics for new partners and review Payhawk expenses for accuracy. Proactively identify process gaps across recruitment, onboarding, and core systems to improve workflows. This office-based role sits close to the day-to-day rhythm of the business, working closely with Talent, Operations, and Executive Assistant colleagues.
Required Qualifications
- Highly organised with strong attention to detail
- Comfort managing multiple priorities
- Confident communicator with discretion when handling confidential information
- Strong scheduling and stakeholder-management skills
- Systems confident (ATS, Dynamics 365, Payhawk, DocuSign, HubSpot)
- Quick to learn new tools
- Curious and looking to grow
- Adopting new technologies and ways of working
- Willing to go beyond the immediate ask to 'what's next'
- Comfortable using AI tools, including Claude and ATS
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