Operations Associate - Product Support Operations (CDMX)
On-site · Mexico City, Mexico City, Mexico
Job Summary
Operations Associate for Product Support Operations in Mexico City. Troubleshoot and solve external user issues; communicate resolutions to end users in English; analyze processes and instigate changes to help scale our operations and improve user experience; work closely with other Stripe teams to improve product offerings and messaging around new products and features; gain insights into how thousands of businesses on Stripe scale and operate; have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization; be part of building a brand new team and operational culture for Stripe; partner with global operations specialists or business process owners to run a critical workflow.
Required Qualifications
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You have business proficiency in written and spoken English
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
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