Operations Associate
$39,520–$41,600 year
On-site · Franklin, Tennessee, United States
Job Summary
The Operations Associate will support multiple operational areas, including Data Integrity, Data Quality, Data & Contract Entry, Panel Building, and Reception Support, by verifying demographics with medical provider offices, updating internal databases, auditing and reporting, maintaining medical provider panels for workers’ compensation clients, and performing routine office tasks. Strong proficiency with Microsoft Office, excellent communication, multitasking ability, attention to detail, and confidentiality are required to ensure accurate data handling and a professional experience for clients, providers, and internal teams. This role involves cross-department collaboration, data entry of provider demographics and reimbursement details, preparing materials for mail campaigns, and supporting logistics in a fast-paced healthcare operations environment. Location: Franklin, TN, USA.
Required Qualifications
- High School Diploma or GED required; Associate or Bachelor’s degree preferred
- 2+ years of clerical or customer service experience—healthcare experience strongly preferred
- Strong skills in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Excellent written and verbal communication skills
- Ability to multitask, stay organized, and thrive in a fast-moving environment
- Strong attention to detail, confidentiality, and reliability
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