Operations Associate - Part Time
On-siteMontréal, Quebec, Canada
Job Summary
Manage daily cash handling functions including opening/closing registers, preparing sales envelopes, and bank deposits. Process client transactions via the POS system, collect contact information, and update customer files. Support service desk activities by addressing inquiries, escalating issues, and maintaining a clean, organized counter. Execute OMNI order fulfillment by picking e-commerce and IST orders to meet hourly targets, while assisting with BOPIS operations and on-floor logistics like markdowns and re-tagging. Maintain store standards through merchandising, seasonal inventory counts, and stock replenishment. Provide flexible floor support for basic client inquiries and ad-hoc projects. Join the store team at Harry Rosen's Les Cours Mont-Royal location as a part-time Operations Associate.
Required Qualifications
- A minimum of 2 years of retail experience
- Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
- The ability to work effectively as part of a team
- Strong multi-tasking skills
- The ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
- Strong communication skills
Desired Qualifications
- Experience in a luxury environment
- Experience working in a client-facing role at the service desk, providing exceptional customer service
- A strong service orientation – a demonstrated desire to wow our customers!
- Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
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