OPERATIONS ASSOCIATE
$50,000–$60,000 year
On-siteLa Puente, California, United States
Job Summary
Respond timely to RFQ/RFP requests from customers and create accurate invoicing while ensuring prompt payment collection. Source products from IT manufacturers and distributors, obtain quotes, and verify vendor invoices for accuracy. Update customer records in the database to support marketing campaign rollouts including newsletters and outbound calls. Prioritize tasks, identify customer issues for escalation, and communicate effectively with customers, field technicians, and stakeholders. This role supports the sales process in an operations capacity within a high-growth IT value-added reseller focused on software and services for business and government clients.
Required Qualifications
- Must be flexible to take on new tasks for a fast-changing environment of a small company
- Must be organized with meticulous attention to detail
- Must be good with number
- Must be able to prioritize tasks and identify customer issues for escalation
- Must be creative in solve issues because every situation is different
- Must have excellent communications and customer skills to build trust and relationship with customers, field technicians, and other stakeholders
Desired Qualifications
- 4-year college degree preferred with at least years of work experience or equivalent work experience
- Interests in learning new IT technologies and solutions preferred; interests in learning new technologies
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