Operations Associate, Flexdrive
$34,570–$43,202 year
On-site · Pittsburgh, Pennsylvania, United States
Job Summary
Operations Associate for Flexdrive at Lyft in Pittsburgh, responsible for assisting customers through the Express Drive rental process, preparing and inspecting rental vehicles, managing vehicle lots and transportation, and coordinating with partners to ensure high-quality in-person service. Requires 1+ year of in-person customer service experience, strong communication and problem-solving skills, teamwork, and a valid driver’s license. On-site role with a competitive benefits package, multiple languages as a plus, and a salary range of $16.62-$20.77 per hour.
Required Qualifications
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Pittsburgh area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM
- Bonus points if you love ride-sharing so much that you're a Lyft driver too
- Proficiency in other languages is considered a plus
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
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