Operations Associate
$55,000–$65,000 year
On-siteBerlin, State of Berlin, Germany
Job Summary
Own and maintain key day-to-day operational processes across the German business, troubleshooting issues in payments, orders, invoices, discounts, verification, referrals, and patient communications. Fix problems as they arise while identifying opportunities to make processes more reliable and efficient. Use patient feedback and recurring issues to improve the patient experience, turning pain points into practical improvements across processes and journeys. Track key operational metrics to understand performance changes and root causes, then turn analysis into actionable improvements. Support and deliver projects that improve German operations performance, testing and implementing new workflows from planning through execution.
Required Qualifications
- 3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment
- Strong problem-solving skills and comfortable getting into the details to understand why something isn't working
- Confident working with data, KPIs, and spreadsheets
- Organised and able to manage multiple priorities while following through on the details
- Comfortable working in an ambiguous, fast-changing environment
- Strong attention to detail and able to balance speed with accuracy
- Proactive, practical, and motivated by making things work better
- Fluent in English
- Fluent in German
Desired Qualifications
- SQL experience
- Experience in healthcare, consumer technology, marketplaces, or high-growth businesses
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.