Operations Associate (Direct Services) (f/m/x) - hybrid
Remote · Austria
Job Summary
Operations Associate (Direct Services) in a remote-first European setting focusing on insurance, repair, and trade-in within an eCommerce context. Responsibilities include running operational and analytical work across Insurance, Extended Warranty, Repair, and Trade-In; pricing scenarios; margin analysis; partner reviews; and dashboards. You will automate manual processes using tools like Notion, Zapier, Make, Airtable, or scripts; demonstrate AI fluency with Claude or ChatGPT; coordinate with Finance, Legal, Product, and Analytics; and support partner negotiations with insurance carriers and trade-in partners. The role emphasizes hypothesis-driven analysis, cross-functional collaboration, and delivering at least one automation by month three, with a focus on sustainability and impact in a fast-paced, remote-enabled European team.
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