Operations Associate
$33,987–$50,169 year
On-site · Springfield, Massachusetts, United States
Job Summary
Operations Associate providing patient-flow support on a healthcare unit: bed management, admissions/discharges, and liaison with nursing, case management, and hospital staff. Performs unit receptionist duties, orients patients/families, communicates with RNs and CM staff, and coordinates with ED transport and discharge processes. Proficient in OA Gold, CIS, BMD, Premise, and related systems; prepares and files patient records, maintains charts, and supports unit projects and staffing coordination. Ensures discharge documentation, SBAR data transfer, and timely communication of bed status, admissions, and transfers. Requires 1 year of clerical/customer service experience in healthcare and Basic Cardiac Life Support certification.
Required Qualifications
- GED or HiSET (Required)
- Basic Cardiac Life Support - American Heart Association
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