Operations Associate
$43,680–$43,680 year
On-siteYorba Linda, California, United States
Yorba Linda, California, United StatesOn-sitePart Time$43,680–$43,680 yearEntry LevelMedium
Part TimeEntry LevelMedium
Job Summary
Operate the Rink facility including customer service, cash handling, and skate guard duties across Front Desk, Skate Counter, Snack Bar, and Party Host areas. Communicate rink program information, manage locker room check-ins, distribute skates, and monitor rink conditions to ensure safety. Perform scorekeeping, set up party rooms, and maintain housekeeping standards while adhering to First Aid and emergency guidelines. Work a flexible schedule including weekends, holidays, and nights.
Required Qualifications
- Must be 16 years of age or older
- Is a highly motivated self-starter
- Service minded
- Enthusiastic
- Energetic
- Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
- Possesses strong interpersonal and communication skills
- Consistently maintains a pleasant, professional, and approachable style
- Thrive in a fast-paced, dynamic environment
- Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
- Meet minimum reading, writing, and mathematical requirements where necessary
- Able to skate for up to 2 hours or willing to learn to skate
- Maintain an encouraging and attentive demeanor throughout the session
- Monitor the safety of skaters, including proper usage of skates and other equipment
- Maintaining The Rinks housekeeping standards for all areas of the Rink
- Adhering to all Rinks policies and procedures
- Adhering to First Aid and emergency guidelines and procedures
- Being alert to and communicating safety/security problems to Shift Manager in a timely manner
- Maintaining a professional and organized demeanor when dealing with both internal and external Guests
- Provide outstanding customer service throughout the event
- Assisting with skate size selection and timing of skate
- Performing various tasks as necessitated by Guest Service or facility requirements
- Demonstrating the initiative and commitment to communication and teamwork
- Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
- Communicate rink program information to Guests
- Operate the Point of Sale system in a skillful, expedient manner
- Efficiently and accurately perform daily cash-handling activities
- Coordinate locker room check-in and check-out procedures
- Greet and assist Guests throughout the facility
- Answer the telephone in a cheerful, courteous, and timely manner
- Efficiently distribute skates and assist Guests in proper skate size selection
- Manage customer flow, including timeliness of service and line flow
- Collect, inspect, and properly store skates in the correct location
- Sharpen/maintain rental skates for quality performance/presentation
- Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
- Skillfully operate food and beverage equipment machines
- Prepare product in a proficient manner
- Safeguard public sessions to ensure exemplary Guest experience and safety
- Monitor activity on rink surfaces and in other controlled areas
- Monitor rink conditions
- Remove debris from rink surface
- Efficiently and accurately perform scorekeeping duties
- Communicate effectively with referees in fast-paced, dynamic environment
- Set up and decorate the party room prior to guest's arrival
- Set up appropriate facility signage
- Maintain a positive and attentive demeanor throughout the party
- Ensure that food is served on time
- Provide excellent customer service by enthusiastically servicing Guests
- Being thorough, accurate, and prompt when responding to Guest inquiries
- Directing the individual to the appropriate Associate
- Performing clerical activities
- Assisting in annual maintenance projects
- Performing daily activities required to operate the Rink facility (Ice or Inline)
- All aspects of customer service
- Skate Guard
Desired Qualifications
- Rink operations experience
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