Operations Assistant
$41,600–$41,600 year
On-siteClifton Park, New York, United States
Job Summary
Answer incoming phone calls with enthusiasm, direct callers to appropriate team members, and manage a high volume of calls while maintaining accuracy. Schedule appointments accurately following insurance guidelines, verify contact and insurance details, and collect payments or assist with payment plans. Greet patients and legal guardians warmly, verify information, and ensure all follow-up items are properly documented. Complete appointment checkouts including claim creation, treatment reviews, and future scheduling while maintaining quality checks. Maintain accurate task logs, keep workspaces organized and stocked, and support daily operations across multiple workstations. Work four-day shifts from 7:00 AM to 5:30 PM, managing approximately 90 calls per day while delivering exceptional service.
Required Qualifications
- Positive mindset and upbeat attitude
- Strong customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Detail-oriented with a commitment to accuracy
- Strong multitasking and organizational skills
- Ability to thrive in a fast-paced environment with competing priorities
- Comfortable learning and using new technology systems, phone platforms, and software applications
- Ability to follow tasks through to completion and maintain accountability
- Four-day work week, 10-hour shifts; typically 7:00 AM to 5:30 PM
Desired Qualifications
- Prior customer service or front desk experience
- Previous experience in a dental, orthodontic, pediatric, healthcare, or medical office environment
- Experience handling patient scheduling, insurance verification, or payment collection
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