Operations Assistant (Customer Experience)
On-siteEpping, Victoria, Australia
EXPIREDEpping, Victoria, AustraliaOn-siteFull Time
Full Time
Job Summary
Welcome visitors and market users, answer enquiries via phone and email, and process access cards and new business registrations. Run site inductions and guided tours, assist with payments and basic reporting, and keep records and Salesforce up to date. Manage parking allocations, vehicle registrations, and provide general administrative support while assisting with events and community activities. This role begins at 4:00am with completion by midday. You will build strong relationships with the market community as the friendly face of the Melbourne Market.
Required Qualifications
- Loves providing excellent customer service
- Enjoys meeting and helping people
- Has great communication and interpersonal skills
- Is organised, adaptable and resilient
- Has some administration experience
- Is comfortable using technology and CRM systems
Desired Qualifications
- Has some administration experience (1-2 years preferred)
- Is comfortable using technology and CRM systems (Salesforce experience is a bonus)
- Has basic financial administration or reconciliation experience
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