Operations Assistant
$33,990–$45,000 year
On-siteDuluth, Minnesota, United States
Job Summary
Manage a ticket queue, escalate issues to team members, and coordinate planned PM events with the DC Manager. Handle new customer security registration, temporary badging for visitors, and escort requests as needed. Manage incoming and outgoing shipments, including package preparation, return shipments, and delivery receipt. Perform immediate cleaning duties, maintain office and break room supplies, and check PO Box weekly for mail sorting. Create purchase orders, manage bi-annual physical access audits, and assist with circuit handoff documentation. Support Data Center Audits and Certifications while staying current with facility training. Located on site at the Duluth Data Center, full-time role requiring 2+ years of customer service experience.
Required Qualifications
- 2+ years of customer service experience
- Proficient with Microsoft Office applications
- Effectively communicate, orally and in writing
- Understand and follow oral and written instructions
- Ability to prioritize and manage multi-functional tasks
- Ability to work effectively under pressure, and against strict time constraints
- Ability to work individually or as a team member in a cooperative work environment
- Regularly lifting up to 20 pounds
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