Operations Assistant
On-siteAsheville, North Carolina, United States
Job Summary
Conduct opening and closing duties, record hours worked, and review all email and MAPP communications. Reinforce exceptional guest experiences by assisting customers when Interior Designers are unavailable, promptly solving concerns, and performing proactive follow-up before, during, and after sales. Drive sales using the company selling model while maintaining operational, reporting, and merchandising standards. Review orders for complete accuracy, ensure 100% compliance with standards, and maintain up-to-date product and systems knowledge. Participate in weekly one-on-ones, team meetings, and lead/business reviews.
Required Qualifications
- Demonstrate strong product knowledge
- Maintain up-to-date product and systems knowledge
- Communicate effectively and consistently with clients and team members
- Maintain all tagging standards and assist with tagging procedures
- Client in-home design scheduling
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