Operations and Service Lead
$90,000–$90,000 year
On-site · Denver, Colorado, United States
Job Summary
Operations & Service Lead responsible for leading front-of-house service each shift, directing floor flow and pacing, maintaining hospitality and professionalism, coaching servers/bartenders/hosts in real time, and elevating guest experiences. You will own floor execution, coach in the moment, and drive accountability and standards in collaboration with the GM and Chef. This role includes in‐shift coaching, team development, opening/closing operations, and continuous improvement of service systems. Five shifts per week in a full-time leadership position with total compensation around $90,000+; Denver, CO-based with extensive knowledge of restaurant operations, BRF standards, menu mastery, and guest engagement. A path into higher leadership within Big Red F is defined.
Required Qualifications
- Minimum 2 years of leadership or supervisory duty in a full-service restaurant setting
- Minimum 2 years of server, bartender, or service captain experience in a full-service dining and/or casual upscale restaurant setting
- Working knowledge of POS/Toast, Scheduling Software, Excel (spreadsheets), Google Suite and electronic order entry
- ServSafe & TIPS Certified (we will train you)
- Ability to handle the physical requirements of a restaurant leadership position including bending, reaching, standing for long periods, and carrying/heavy items
- Must be available to work nights, weekends and holidays
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