Operations and Customer Support Assistant
On-siteBelfast, Northern Ireland, United Kingdom
Belfast, Northern Ireland, United KingdomOn-siteFull Time
Full Time
Job Summary
Handle and move green coffee bags up to 69kg safely, break down bulk coffee into smaller units, and label orders for dispatch. Use warehouse tools including scales, label printers, Shopify, and ShipStation while maintaining a clean workspace. Coordinate dispatch with couriers and respond to customer queries via email and chat using our ticketing system and Google Business Suite. Collaborate with the wider team to ensure roasters across Europe receive coffee on time. This role offers minimum 10 paid hours per week with 11.2 days annual leave and is open to candidates interested in coffee or logistics.
Required Qualifications
- Organised, detail-oriented, and able to manage multiple tasks
- Comfortable working independently day-to-day
- Strong written communication skills
- A practical mindset and willingness to problem-solve
- Interest in coffee or curiosity to learn about the industry
Desired Qualifications
- Experience in warehouse, logistics, or customer service environments
- Familiarity with Shopify, ShipStation, or similar order management tools
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