Operations Analyst Senior - PNC Wealth Management
$37,500–$62,500 year
On-siteCleveland, Ohio, United States
Job Summary
Execute routine and complex transactions utilizing standard policies, identifying exceptions and serving as a point of escalation for complex cases. Partner internally with service partners to route action items and interact with external customers to complete transactions, ensuring all documentation is available and equipment is operational. Provide consultation to customers, review transactions for completeness and compliance, and participate in risk mitigation activities. May review existing processes to recommend improvements, assist with implementation, and serve as a subject matter resource for process improvement projects. This role is based in Cleveland, OH, with a base salary range of $37,500 to $62,500. Candidates typically require an Associate's degree and 3+ years of experience.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
- Standard Operating Procedures
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