Operations Analyst
HybridFort Mill, South Carolina, United States or Wilmington, Delaware, United States
Job Summary
Identify and arrange Key Performance Indicator data in organized formats, develop process maps for organizational functions, and utilize analytics to support decision-making on employee scheduling and incentive rewards. Proactively communicate with management and team members to minimize expenses while maximizing customer experience, facilitating meetings to discuss reporting and priorities. Recommend solutions to improve processes, FTE productivity, and overall efficiencies by identifying and escalating analytical observations regarding quality, compliance risk, or system limitations. Maintain awareness of company policies and federal/state laws to guide employees on compliance, and monitor competitive activity to formulate solutions that meet business goals.
Required Qualifications
- High School / GED Diploma
- Strong work tenure: three to five (3-5) years' experience in office administration
- Superior problem solving and research skills
- Excellent verbal and written skills
- Ability to work full time hours and occasionally arrive early or stay during evening hours to support an internal or external event
- Attention to detail, good judgment, flexibility in handling multiple tasks
- Ability to maintain confidentiality and sensitive information
- Proficient in basic MS office applications
- Energetic and eager to tackle new projects and ideas
Desired Qualifications
- Previous experience in a production environment
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