Operations Analyst - Junior
$87,500–$87,500 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Collect and pass critical information regarding nation's Critical Infrastructures, Cyber, and Key Resources between shifts, performing triage on questions, issues, or events. Monitor online media sources, news feeds, weather channels, and websites to evaluate current information and develop responses to critical requirements. Prepare error-free, clear, and concise reports answering EEIs, CISA CIRs, PCIRs, and leadership inquiries using data from OS, Official OS, Regional Reporting, and social media aggregation tools. Maintain knowledge of cyber threat actors, ransomware, and DDOS attacks while utilizing Microsoft and Google Suite products. Work 24/7 rotating shifts of 8–12 hours to support continuous operations in a professional office environment.
Required Qualifications
- Bachelor's Degree in a related discipline such as Homeland Security or Business
- Additional two (2) years of experience with an Associate's Degree
- Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma
- Specialized 24x7 operations center experience focusing on cyber, emergency management, communications, or critical infrastructure
- Must have knowledge and experience in at least two of the following: open-source monitoring and alerting, intelligence or professional report writing, all source analytical research of databases and systems to include classified
- Experience/expertise in one or more critical infrastructure sectors (as defined by HSPD-7 and the NIPP) and/or emergency management
- Ability and experience with Special Handling Caveats and use of Traffic Light Protocol (TLP) for cyber incidents
- Must have between zero (0) and two (2) years of related experience
- Active Top Secret/SCI security clearance
- Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization
- Must be extremely detail-oriented and well organized
- Must have proficient skills using Microsoft and Google Suite Products (Word, Excel, Power Point) and be able to learn new software as the situation dictates
- Demonstrated ability to provide necessary attention to solve different level problems with some supervision
- Broad expertise in research, analysis, and writing skills and be able to perform triage on questions, issues, and events involving the nation's Critical Infrastructures, Cyber and Key Resources
- Familiarity and understanding of known cyber threat actors and ransomware variants
- Ability to use Mission Operating Environment (MOE) system, Remedy, and Service Now
- Ability and experience to respond during high-tempo mission critical/crisis operations quickly and effectively
- Ability to work 24/7 rotating shifts with 8-hour shifts varying
- Must be physically and mentally able to perform duties while standing for extended periods of time
- Must be able to sit for long periods of time looking at computer screen
- May be asked to work hours outside of normal business hours
Desired Qualifications
- Must be able to establish a productive and professional workspace
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