Operations Agent - Part-time
On-siteCoruña, Estado de Coahuila de Zaragoza, Mexico
Coruña, Estado de Coahuila de Zaragoza, MexicoOn-sitePart TimeMedium
Part TimeMedium
Job Summary
Conduct check-ins and check-outs, prepare campervans with cleaning kits and essentials, and support customers during their rental journey while handling service recovery or emergencies. Clean vehicle interiors and exteriors, inspect returned vehicles for damages, and manage depot supplies and consumables to ensure operational readiness. Support RV sales demonstrations by explaining vehicle systems and assist the sales team with lead follow-up and documentation. Work weekends and holidays in a fast-paced depot environment, lifting up to 15 kg and adapting to urgent turnarounds.
Required Qualifications
- Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations environments
- Strong communication and customer engagement skills
- High attention to detail and commitment to hygiene, quality, and presentation standards
- Hands-on, reliable, punctual, and solution-oriented mindset
- Ability to work under pressure in a fast-paced operational environment
- Ability to understand and explain basic vehicle or RV systems
- Organised and proactive approach to managing customers, tasks, and operational priorities
- Driving License, Category B
- English proficiency
- Ability to stand, walk, bend, kneel, stretch, and move around the depot for extended periods
- Ability to work inside vehicles and outdoors in different weather conditions
- Comfortable lifting and carrying light to moderate items up to 15 kg
- Ability to use cleaning products and chemicals safely, following company safety guidelines and training
- Flexibility to work weekends, holidays, peak-season schedules
- Ability to adapt to urgent operational needs such as last-minute turnarounds, additional cleaning tasks, or high-volume customer periods
- Comfortable interacting with customers in different emotional states, including excited, stressed, or confused customers
Desired Qualifications
- Experience with CRM tools, rental systems, or digital sales software
- Local language proficiency, such as Spanish, where applicable
- Previous experience in campervan, RV, automotive, tourism, or mobility environments
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