Operations Administration Executive
On-siteKells, Leinster, Ireland
Job Summary
Open, sort, and date-stamp incoming post; scan and upload documents into internal systems; set up Caravan & Camping claims and process excess payments for finance. Manage shared claims inboxes across UK and non-UK business, attaching correspondence and creating new cases while ensuring acknowledgements meet the 2-day SLA for non-UK cases. Log all complaints with correct root cause and categorisation, and manage Subject Access Request processes by gathering data, preparing redacted files, and delivering responses within legal deadlines. Produce operational reports, archive documentation, and provide cover across Fulfilment, Claims, and Customer Relations during peak demand or absence. Collaborate with Compliance and Data Privacy teams to maintain audit trails and regulatory standards, adhering to GDPR and FCA/ICOBS requirements.
Required Qualifications
- Experience within Insurance, Travel, or Financial Services
- Experience in administrative, complaints, or claims support roles
- Understanding of GDPR and Subject Access Requests
- Experience managing shared inboxes and document workflows
- Strong attention to detail and accuracy
- Ability to manage multiple priorities and meet strict deadlines
- Excellent communication skills, both written and verbal
- Strong organisational and time management skills
- Competent in Microsoft Office (especially Excel and Outlook)
- Highly organised with strong attention to detail
- Adaptable and flexible across a blended role
- A proactive team player with the ability to work across functions
- Customer-focused with a commitment to service excellence
- Able to manage workload independently and meet deadlines
- Comfortable working in a heavily regulated, multi-tasking environment
- Committed to continuous improvement and efficiency
- Honesty, integrity and reputation
- Competence and capability
- Financial soundness
Desired Qualifications
- Experience within Insurance, Travel, or Financial Services (preferred)
- Good understanding of complaints handling and regulatory requirements (FCA/ICOBS desirable)
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